Control how your agent responds, qualifies, and routes
Agent Controls give your team direct control over how your inbound system behaves across conversations, qualification, routing, and follow-up.
Most automation runs as a black box your team can't adjust
Without Inrepli
With Inrepli
From fixed automation to a system your team controls
Agent Controls puts your team in charge of how the inbound system actually behaves. It lets you set the rules for conversations, qualification, and routing, then shows you exactly what the agent decided and why, so adjusting it doesn't mean starting over.
Your team sets the rules
Conversation tone, qualification thresholds, and routing logic get defined directly by your team.
The agent acts on them
The agent follows those rules across every conversation, qualification, and routing decision.
Decisions get logged and reviewed
Every action shows up in a clear log, ready for your team to review and adjust at any time.
Built for these moments
Adjust agent behavior without a developer
Change conversation tone, qualification thresholds, or routing rules directly, with no rebuild required.
Understand exactly why a lead was routed a certain way
Review a clear decision log instead of guessing why the agent made the call it did.
Keep the agent aligned as your business changes
Update qualification or routing logic the moment your criteria shift, instead of living with outdated rules.
Know when the agent should bring your team in
Set clear escalation rules for when a conversation should be handed off, instead of leaving it to chance.
Everything Agent Controls handles
Conversation Controls
Define how the agent responds during conversations
Qualification Logic
Adjust how leads are evaluated and prioritized
Routing Rules
Control how leads move across teams and workflows
Decision & Change Logs
Review the actions, updates, and decisions made by the agent
Follow-Up & Escalation
Define when the system should follow up or involve your team
AI that works the way your team needs
Gives your team practical control without technical complexity
Provides visibility into how the agent behaves over time
Built for real operational flexibility, not rigid automation
AI works best when your team stays in control
See how your inbound system behaves, understand its decisions, and adjust it as your business evolves.